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Frequently Asked Questions

Below you’ll find some frequently asked questions as well as some mental health and substance abuse self-assessment questionnaires that may interest you or a loved one.

Do you take my insurance?

We are not in network with any insurance companies, however, we are covered by most insurance companies in their “out of network” coverage. Please be sure to call your insurance company to see how out of network mental health counseling is covered by your specific plan.

For more information, please feel free to visit our Rates, Fees & Insurance page, When you’re ready to call your insurance, our Insurance Reimbursement Guide can be a helpful tool in navigating more specific questions to ask your insurance provider. After you’ve spoken with your insurance company and know your coverage, simply tell your therapist when you’re ready and we will provide you an invoice to submit to your insurance company for reimbursement.

Do you offer a sliding scale?

We offer a limited scholarship program for those in financial need who are committed to their therapy. Contact us to inquire about our therapists’ current scholarship availability!

Are people/couples typically nervous about coming to counseling for the first time?

Never been to counseling? It is normal to be nervous or apprehensive about seeing a therapist for the first time. Especially if you’re coming for couples therapy! Talking to a stranger together about your concerns might feel intimidating or awkward. Many have concerns about what to say or what to expect. Reading some of the FAQ’s on this page and knowing what the counseling process will be like and what to expect can help ease your mind about this thing called “counseling”.

What am I/are we supposed to talk about in my first session?

During the first session, your therapist will discuss your rights as a client (i.e. confidentiality) and answer any questions you have. You and your therapist will then talk about what brings you to counseling and how he/she able to help. Don’t worry about what to say. You will be able to say as little or as much as you want. It is the therapist’s job to facilitate the conversation according to each client’s needs. Your therapist should leave time at the end of the session to talk with you about how the session went, possible goals for counseling, ensure the right therapist fit, and your desires for future sessions.

How long should I/we expect to be in counseling?

Duration of counseling is different for every client. Your therapist should tailor sessions according to your needs. In general, therapy usually begins by seeing clients more frequently (i.e. once per week) until they experience improvements with their concerns. After this, clients often move into a stage of therapy called “Maintenance”. The frequency of sessions will be reduced until you feel your concerns have been fully resolved long-term. The specific duration of therapy cannot usually be predicted but there are some factors that affect the duration of therapy. Things such as trauma, issues stemming in childhood or having been present for many years, betrayals in relationships, and specific mental health diagnoses can cause a need for therapy to be more long-term. For minor to moderate concerns and high-functioning clients, therapy is a place to find support when you need it and a resource to put in your back pocket when your concerns are resolved.

How will I/we know when counseling is no longer needed? What if I/we don’t feel better?

Within the first few sessions, your therapist should discuss your goals and specifically what you will see change in your emotions, thoughts, behaviors and relationships when your goals are met. You might not even be able to picture what those might be right now and it might be overwhelming or hopeless to think about. That’s absolutely normal. Counseling is a place for you to find hope, clarity, and a tangible picture of what you want your life, relationship, or response to the problem. Your therapist should check in periodically to evaluate progress towards your goals. You will also notice changes in your life and this becomes apparent in therapy. You and your therapist will likely about extending time between sessions or “graduating” from counseling all together. If you are not feeling better, you and your therapist should talk openly about what might be the reason and discuss possible solutions, including switching therapists. If you don’t see progress towards your goals within a few months, don’t be shy in bringing this up directly to your therapist and advocating for your needs. What’s most important to us is that you feel better, whether with us or in making a change to another therapist.

What if the problem comes back after counseling ends?

When you leave counseling after completing your goals, it is hoped that you have maintained the skills and ability to handle similar situations in the future. If the issue returns or a unique situation arises that causes concern,  it is common for clients to return to counseling for “booster” sessions, or longer-term therapy to address their new concerns. When we get a cold or the flu, we go to the doctor and get antibiotics to feel better. If we build antibodies and a stronger immune system, we typically don’t get as sick in the future. If we do get sick again however, we go back to the doctor. The same is true for counseling.  After counseling has ended, it is normal and appropriate for it to be a resource whenever you need it.

Have Another Question?

If you have specific questions or would like additional information, we would love to offer assistance in any way possible.